If something in Enrich Layer isn’t working quite right, we want to hear about it — and fix it quickly. To help us investigate and resolve the issue as efficiently as possible, here’s what to include when reporting a bug.
🧾 The Info That Helps Us Help You
When you message us via chat or email, please include:
API endpoint: Name of the endpoint you’re using (e.g., Person Profile API Endpoint).
Input parameters: Exact parameters you’re including in your request
Expected vs. actual result: What you were expecting to receive and what was actually returned in the response.
Screenshots or screen recordings (optional but helpful)
Visual context helps us spot what’s going wrong more quickly.
✨ Bonus Tip: What Changed?
If the issue appeared suddenly, think back — did anything change recently?
A new API key?
A plan upgrade?
A different dataset or workflow?
Any extra context helps us pinpoint the issue faster.
Where to Send It
You can send your report:
In the live chat window (bottom-right of your dashboard)
Or by emailing us at [email protected]
Either way, we’ll review your message and get back to you as quickly as we can — often with follow-up questions to dig deeper or updates on a fix.