Cancellation Policy – We’re Here to Help
We never want to see you go, but we understand that sometimes needs change. Our cancellation policy is designed to be fair and transparent, so you know exactly what to expect.
Monthly Subscriptions (12-month commitment)
For the Monthly billing plan with a 12-month commitment, you can cancel anytime right from your Enrich Layer dashboard. Your account will still be active until the end of the current billing month you’ve already paid for.
Just a heads-up: we don’t do partial-month refunds, so if you cancel halfway through, you’ll keep access until the end of that billing cycle. For example, if you paid on June 1 and cancel on June 15, your plan stays active until July 1.
Since it’s a 12-month commitment, there’ll be a cancellation fee for the remaining months.
Annual Subscriptions (Billed Upfront)
Our annual plans give you the best value, and in return we ask for a 12-month commitment.
You can turn off auto-renewal at any time—just make sure to submit your cancellation at least 30 days before your renewal date to avoid being charged for another year. We’ll send you a friendly reminder ahead of time so you don’t miss it.
Need to cancel mid-term? Reach out to our team.
Pay-as-You-Go Credits
Pay-as-You-Go Credits (PAYG) offer users the flexibility to add credits to their account without making a 12 month commitment. PAYG credits are more expensive on a cost per credit basis than our subscription plans.
PAYG credits are great to test our API or budget for only the necessary amount of credits needed for a project, etc.
For non-subscribers, PAYG credits do not expire unless an account becomes inactive (18 months without any payment activity).
Refund Policy – Our Fairness Promise
When it comes to refunds, we strive to be as fair and consistent as possible. Here’s how we handle them:
Subscription Refunds
We don’t offer refunds for unused time on monthly or annual plans. Your payment reserves access for the full billing period.
This helps us treat all customers equally and keep pricing simple and sustainable. That said…
Exceptional Circumstances
If something didn’t go as expected—maybe a technical issue or a sudden change—we’re here to help. We’re happy to review things on a case-by-case basis, and we may offer a pro-rated refund or account credit as a gesture of goodwill.
Just reach out. We’ll work with you to find a fair path forward.
Preventing Misuse (Keeping it Fair)
Our policies are designed for flexibility—but also to protect against misuse. That means:
We may limit repeated cancellations and reactivations that appear to abuse pricing or guarantees.
All usage is subject to our Fair Use Policy.
Unlimited features are intended for normal business use. Excessive behavior may trigger limits or a review.
If you ever have questions about any of this—or just want to talk it through—message us in-app or email [email protected]. We’re here to help.