Noticing more credits being used than you expected? This guide explains what’s probably going on and how to handle it.

We believe in transparency around billing, and we want you to feel confident in how credits are being used.

You may have set up your API request to be as minimal as possible—no optional enrichments, just the required URL.

However, the response still costs 2 credits instead of the expected 1.

Here’s why that can happen.

Enrich Layer includes a feature called Data Freshness, which ensures that the data you receive is fresh for up to 29 days—prioritizing accuracy and relevance.

When Data Freshness is enabled, your request:

Even if you don’t ask for extra fields, Data Freshness runs independently, and can affect credit use.

You can manage this setting in your dashboard or through your API calls.

Make sure your call includes:

{

"url": "<company-profile-url>",

"use_cache": if-present

}

This ensures you’ll only be charged for a standard, 1-credit request.

Here’s how to structure a lightweight API call:

{

"url": "<company-profile-url>",

"categories": "exclude",

"funding_data": "exclude",

"exit_data": "exclude",

"acquisitions": "exclude",

"extra": "exclude",

"use_cache": "if-present"

}

We know unexpected charges can be frustrating. If you’re unsure why a request cost more, feel free to reach out to our team.

We’re happy to investigate, explain any discrepancies, and review credit reimbursement requests on a case-by-case basis—especially if you were unaware of the setting.

👉 Contact support at [email protected] or click the chat icon in the bottom-right corner of the page.

Still Need Help?

We’re always here to help! Whether you’re just getting started with Enrich Layer or switching from another platform, our support team is ready to make everything smooth and easy.

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